Homes rarely miss out because they didn’t qualify. They miss out because a step happened too late. Follow this sequence and keep the checklist below handy.
Step 1: Check the rules first
- Is the program open on your install date? (FortisBC dual fuel: October 15, 2026 or later.)
- Fuel type and equipment age decide most rebates. Dual fuel requires a gas furnace 15+ years old.
- Is the home your primary residence, and is the FortisBC account holder the owner or a consenting tenant?
- Might you be income-qualified? The limits are higher than people expect.
Step 2: Get your code
CleanBC’s income-qualified program won’t pay without an eligibility code issued before the work. For FortisBC income-qualified rebates, pre-qualifying is the safe move.
Step 3: Verify the installer
Check two things yourself. First, the HPCN directory: the contractor must be a member and listed for the exact rebate you’re claiming. Second, Technical Safety BC: any gas work needs a licensed gas contractor. Refused claims most often trace back here.
Step 4: Installation day
- Qualifying equipment only. Dual fuel needs one AHRI number matching the outdoor unit, indoor unit and furnace.
- Sizing must meet the program’s requirements.
- A TSBC gas permit is required for gas work.
- Dual fuel commissioning, with before-and-after photos, is entered in DSMAlly while the installer is there.
Step 5: Submit and follow up
You submit the application online within the deadline (six months from the paid invoice for most FortisBC rebates). Allow up to 90 days and keep every document until the money arrives.
What to keep in your rebate folder
- An itemized, paid invoice showing equipment models, serial numbers and the contractor’s licence.
- The AHRI certificate for the installed system.
- Before photos (including the old rating plate) and after photos.
- The TSBC permit number and a copy of the commissioning sheet.
- The account number from your FortisBC bill.
- Your eligibility or pre-qualification code, if you have one.
- For income-qualified rebates, every adult’s Notice of Assessment.
The mistakes we see most
- Signing a contract before checking the program.
- Using a contractor who isn’t listed for the specific rebate.
- Removing the old equipment before photos are taken.
- Choosing a model that isn’t on the list, or setting the switchover too high.
- Letting the application deadline pass.
How HeatLand helps with the rebate application
HeatLand’s technicians are brand-agnostic, so the advice on the rebate application isn’t tied to selling one product. We start with what you have now, how old it is and what you want it to do, then tell you honestly whether a rebate fits, including when the answer is no or when waiting a year makes more sense.
If you go ahead, HeatLand provides a free, no-obligation estimate for qualifying equipment, helps with the CleanBC and utility paperwork, and explains how to confirm any contractor’s listing on the HPCN directory. Call or text (604) 330-3812, or email info@heatland.ca.